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Software products

SaaS and startup websites

A product site has to explain something that does not exist yet, to someone who has thirty seconds.

MarketingsiteProductdashboardDocumentationSign up andonboardingBillingand plansProductanalytics

Software products have a specific writing problem. The visitor does not know what the product is, has no reference for it, and has decided within about thirty seconds whether to keep reading. Most SaaS homepages fail here by describing a category instead of a job, in language that could belong to any of forty companies.

The pages that work say what the product does, for whom, and what it replaces, in the first screen. Then they show it. A short annotated screenshot beats three paragraphs, and a live demo beats both.

Then there is the product itself. Sign up, onboarding, the dashboard, billing, plan limits and the upgrade path. Those are engineering, and they decide whether trial users become paying ones far more than the marketing page does.

What we build

The modules that matter in saas & startups.

Not every project needs all of these. This is the menu, and the first conversation is usually about which two or three of them would change your week.

  • Marketing site

    Positioning, feature pages, pricing and comparison pages, built to be changed weekly while you are still learning what lands.

  • Sign up and onboarding

    Trial start without a card where that suits, then a first run that gets the user to something useful in minutes.

  • Product dashboard

    The application itself, with roles, teams, settings and the screens your users spend their day in.

  • Billing and plans

    Subscriptions, usage limits, upgrades, downgrades, invoices and dunning when a card fails.

  • Documentation

    Searchable docs and API reference, which reduce support volume more than any other single investment.

  • Product analytics

    Event tracking wired in from the start, so you can see where trial users stop rather than guess.

What usually goes wrong

The four mistakes we see most often here.

These are not hypothetical. Each one is something we have been called in to fix on a site somebody else built.

  • A homepage that describes a category rather than a job, leaving the visitor unsure what the product actually does.

  • Pricing hidden behind a demo request, which removes you from most shortlists before a conversation starts.

  • Onboarding that drops a new user into an empty dashboard with no first step.

  • Analytics added months later, so the early sign up data that would have been most useful is gone.

Questions

About saas & startups projects.

Can you build the marketing site and the product?

Yes, and there is an advantage to it. One design system, one deployment pipeline, and a sign up flow that continues rather than restarts. Many teams split these across two vendors and spend months reconciling them.

How quickly can we change the marketing site?

Content sits in a CMS, so copy and pricing changes are immediate. Structural changes are a small deployment. Early stage products change positioning often, and we build assuming that.

Should we publish pricing?

For self serve products, yes. Buyers filter on it, and hiding it removes you from the shortlist. Enterprise tiers can reasonably say contact us, provided the lower tiers show a real number.